Shipping Information

Do you offer free shipping?

Yes. Free standard shipping is available on all Australian orders over $250.
Orders under $250 will have shipping calculated at checkout.

Do you ship Australia-wide?

Yes. We ship Australia-wide. Shipping availability and costs are calculated at checkout.

Do you ship internationally?

International shipping may be available on selected products. If available, this will be shown at checkout.

How long does shipping take?

Orders are typically processed within 1–2 business days.
Delivery timeframes vary depending on your location and the shipping method selected at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.
Orders over $250 qualify for free standard shipping within Australia.

How can I track my order?

Once your order has been shipped, you will receive a tracking email with delivery details.

Do you ship digital products?

Digital products, including online courses and downloadable resources, are delivered instantly via email or online access. No physical shipping applies.

Can I change my shipping address after ordering?

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has shipped, we cannot change the delivery address.

What happens if my order is delayed?

While we aim to dispatch orders promptly, delivery delays may occur due to courier services or unforeseen circumstances. We appreciate your patience and will assist where possible.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.

What if my parcel is lost?

Once an order has been dispatched, responsibility transfers to the courier. If your parcel is lost, we will help you lodge an enquiry with the courier service.

Do you offer refunds on shipped products?

Refunds or replacements are assessed on a case-by-case basis for faulty or damaged items. Change-of-mind returns are not accepted unless stated otherwise.

Do you ship on weekends or public holidays?

Orders are processed on business days only. Orders placed on weekends or public holidays will be processed the next business day.