Terms & Conditions

These Terms & Conditions govern your use of this website and the purchase of any products, digital content, or services provided through it. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. General

This website is owned and operated in Australia.
We reserve the right to update or modify these Terms & Conditions at any time without notice. Continued use of the website constitutes acceptance of any changes.

2. Products & Services

We provide:

Online training and digital educational content

Physical products related to hair, extensions, and professional use

All product descriptions, pricing, and availability are subject to change without notice.

3. Online Training & Digital Content

All digital products and online training are delivered electronically

Access is granted immediately after successful payment

Courses are for individual use only and must not be shared, copied, or resold

Lifetime access applies unless otherwise stated

Due to the digital nature of online content, refunds are not available once access has been granted, except as required under Australian Consumer Law.

4. Pricing & GST

All prices are displayed in Australian Dollars (AUD)

Prices include GST unless otherwise stated

Where GST applies, a tax invoice will be provided upon request

We reserve the right to change prices at any time without notice.

5. Payments

Payment must be made in full at the time of purchase unless a payment plan is offered

Payment plans, where available, must be completed as agreed

Failure to complete payment may result in suspended access to digital content

All transactions are processed through secure third-party payment providers.

6. Shipping

Physical products are shipped Australia-wide

Orders are typically processed within 1–3 business days

Delivery timeframes are estimates only and may vary

Free standard shipping applies to Australian orders over $250

Once an order has been dispatched, responsibility transfers to the courier service.

7. Product Care & Use

Products must be used and cared for in accordance with provided instructions.
Damage caused by misuse, failure to follow care guidelines, or use beyond intended purpose is not covered under returns or refunds, except as required under Australian Consumer Law.

8. Consumer Guarantees (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure

Compensation for any other reasonably foreseeable loss or damage

Consumer guarantees do not apply to damage caused by misuse, neglect, or failure to follow instructions.

9. Refunds & Returns

Digital products are non-refundable once accessed

Faulty or damaged physical products must be reported within 48 hours of delivery with photographic evidence

Change-of-mind returns are not accepted unless required under Australian Consumer Law

Please refer to our Refunds Policy for full details.

10. Intellectual Property

All content on this website, including videos, text, images, downloads, and training materials, is protected by copyright.

You may not:

Copy or reproduce content

Share login details

Resell or distribute materials

Without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Indirect or consequential loss

Loss of income, profits, or business

Misuse of products or training

Nothing in these Terms limits your rights under Australian Consumer Law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of Australia.
Any disputes will be subject to the jurisdiction of Australian courts.

14. Contact Information

For questions regarding these Terms & Conditions, please contact us via the details provided on this website.