Product Care Policy

We are committed to providing products that meet consumer guarantees under the Australian Consumer Law (ACL). Proper care and use of products is essential to ensure performance, safety, and longevity.

General Product Care

To maintain product quality and performance:

Store products in a cool, dry place away from direct sunlight

Avoid exposure to excessive heat, moisture, or humidity

Follow all care instructions provided

Keep products clean and uncontaminated

Failure to follow care instructions may affect product performance and lifespan.

Hair Extension Accessories & Tools

Clean tools regularly to maintain hygiene and function

Store safely to prevent damage

Avoid dropping, bending, or misuse outside normal professional use

Nylon Thread & Extension Materials

Store in original packaging when not in use

Keep away from moisture and heat

Use only for its intended purpose and application

Professional Hair Products

Use strictly as directed

Ensure packaging is sealed between uses

Avoid exposure to extreme temperatures

Check expiry dates prior to use

Some products are intended for professional use only. Please review product descriptions carefully before purchase.

Misuse & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

However, consumer guarantees do not apply where:

Products are misused

Care instructions are not followed

Products are used beyond their intended purpose

Damage occurs after delivery due to improper handling or storage

Product Lifespan

The expected lifespan of products varies depending on usage, environment, and care. Proper storage and handling will maximise product longevity.

Refunds, Returns & Replacements

Products that are faulty or damaged must be reported within 48 hours of delivery, along with photographic evidence.

Products that show signs of misuse, wear beyond normal use, or failure to follow care instructions may not be eligible for a refund or replacement, except as required under Australian Consumer Law.

Support & Assistance

If you are unsure about product care, suitability, or correct usage, please contact us prior to use so we can assist and ensure the best possible outcome.